Both web and video conferencing solutions take the concept of multiway communication and attempt to create a more engaging and productive experience. Web conferencing works great for broadcasting a single speaker's speech to a large audience, but if quality, reliability and dialogue are important to you, nothing beats video conferencing.

It's like a telephone call, just with video. Multipoint lets three or more people or locations take part in the same video conference. Multiple parties can meet through HD video in a meeting room, from a desktop at work, from a home computer, or even over a smartphone or tablet when on the road.

The Chat window is used to send and receive chat messages. Messages that are entered in the Chat window are sent to the destination via the chat server. This means that chat sessions are not only between a controller and an agent, but also between controllers and between agents.

a) Telepresence Video Conferencing System. b) Integrated Video Conferencing System. c) Desktop Video Conferencing System. d) Service based Video Conferencing System. e) Codec.