The Chat window is used to send and receive chat messages. Messages that are entered in the Chat window are sent to the destination via the chat server. This means that chat sessions are not only between a controller and an agent, but also between controllers and between agents.

Online chat may refer to any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly.

Family health history refers to health information about you and your close relatives. Family health history is one of the most important risk factors for health problems like heart disease, stroke, diabetes. A risk factor is anything that increases your chance of getting a disease.